Casework Buddy
Coming soon to iPhone and Android

Councillor casework, sorted.

Every resident email becomes a case. Send it to the right council team, track the reply, and let the resident know, all from your phone.

Register your interestHow it works

How it works

Built with councillors, around how ward casework really happens.

1

An email comes in

It becomes a case with its own reference. Casework Buddy reads the postcode, works out the ward and suggests the right council team.

2

You send it on

Refer it to the right department in four short steps. You check every email before it goes, and it's sent from your own mailbox.

3

Nothing slips

See when an officer replies, get a reminder when they don't, send a one-tap chaser, and tell the resident when it's done.

What councillors get

Simple enough for any councillor, thorough enough that nothing is missed.

  • One clear list: new emails, officer replied, waiting, done
  • Reply to lots of emails on the same topic at once, each by first name
  • Standard replies you write once and reuse
  • Ward colleagues can share cases and see who's dealing with what
  • Cases from phone calls and surgeries, not just email
  • Larger text option, and a desktop layout for the office

Residents' data, handled properly

Casework often includes sensitive details. Casework Buddy is designed to protect them.

Stored in the UK

Casework data stays in the UK.

Your ward only

Each councillor sees only their own ward's cases, or cases shared with them.

Accountable

Activity is recorded, so a council's Data Protection Officer can see where data has gone.

No advertising, no selling of data, and no AI reading residents' emails. Read our privacy notice.

Register your interest

Tell us about you and we'll be in touch when Casework Buddy is available for your council. We'll only use these details to contact you about Casework Buddy.